Sales Tax

Michigan residents will be charged sales tax. Individuals or businesses that sell tangible personal property to the final consumer are required to remit a 6% sales tax on the total price (including shipping and handling charges) of their taxable retail sales to the State of Michigan.

Gifts

If your purchase is a gift, I am more than happy to ship it directly to the recipient and include a note or message from you. I also include information on pottery care. No invoice or receipt will be included. I do not gift wrap.

Shipping

I primarily ship within North America, and do charge for shipping. As a sole-proprietor of handmade pottery business, I cannot offer free shipping. If your order costs less to pack & ship than was originally anticipated, I will reimburse overages. 

Shipping costs primarily cover the cost of postage, but also include the cost of packaging materials and packing time. Ceramics needs to be packed well and requires sturdy and durable materials. I use both new as well as recyclable and recycled, clean materials to keep costs down and be eco friendly when I can.

After a purchase is made, I will send you an email to confirm the correct shipping address, and let you know the expected shipping date of your purchase. Items usually ship within 3-5 days from my studio in Michigan via USPS for small items, or UPS Ground for larger items or multiples. I usually make 1 weekly trip to the post office.

Please make sure that your purchase is going to a secure location. I am not responsible for lost or stolen packages.

Refunds & Exchanges

I must be notified immediately regarding work damaged in shipping, so that it may be reported to the shipper. Please email me images of the damaged piece and the packaging. Please keep all packing materials until notified.

I would like you to be happy with your purchase. If for some reason you are not satisfied please email me within five days of receipt. The buyer is responsible for prompt, safe return of work and return shipping costs to receive a refund for the price of the item only. Postage is not refunded.

Special orders and sale/ discontinued items cannot be returned for refund.

Conditions of Use

When you purchase anything from Juliann Roush/Juliann Roush Designs/Juliann Roush Pottery, you agree to hold Juliann Roush harmless from any loss, damage, or injury due to any products purchased from her. The maximum liability to you is the amount you paid for the item(s) purchased. All items offered on this site are provided "as is" and without warranties of any kind, whether express or implied.

Note: I reserve the right to update these policies at any time.

Please read how to care for your pottery on the FAQ’s page. I cannot replace ware damaged from use.

Privacy Policy

Customer privacy is important to me. Your information will never be shared, and is used solely for Juliann Roush Pottery information and contact.

All designs, descriptions, photos, and creative content shown are the intellectual property of Juliann Roush/Juliann Roush Designs/Juliann Roush Pottery..